Solutions

📞 PBX • IP Voice • Call Centre

Business Communication, Your Way

At SPOC Managed Services, we understand that no two businesses operate the same. Choose Hosted PBX or On-Premise PBX — and scale with Voice Services, Call Centre and Softphone applications.

SPOCSA How We Help
Our Approach

How We Can
Help You.

Whether you're looking for cloud convenience or on‑prem control, we’ll design a solution that matches your operational goals.

We provide proactive maintenance on all supplied systems, with responsive remote and on‑site technical support. Third‑party hardware/software support is also available on request.

Tailored Solutions

Custom designs for Cloud or On-Premise environments.

Proactive Maintenance

Preventative care for all supplied systems to ensure uptime.

Technical Support

Responsive remote and on-site assistance when you need it.

Managed Print Services

We combine Konica Minolta multifunction devices with PaperCut and 3manager software to deliver a fully managed, data-driven print environment.

SPOCSA Services Directory

What We Offer

Detailed Specifications

See our comprehensive brochure for more info on our voice and PBX packages.

Download Brochure
SPOCSA Service Details
Service Overview

Cloud PBX System

Modern Telephony for Modern Business

Ditch the outdated on-site phone system. With SPOC’s Hosted PBX, your business gains a powerful, cloud-based communication platform that’s scalable, cost-effective, and packed with features — accessible from anywhere, on any device.

Request a Quote

What is Hosted PBX?

Hosted PBX (Private Branch Exchange) is a virtual phone system hosted in the cloud. It handles call routing, voicemail, conferencing and other communication functions without the need for traditional hardware or maintenance.

Key Features
  • Auto Attendant & IVR
  • Call Routing & Queues
  • Mobile & Desktop Softphones
  • Voicemail-to-Email
  • Call Recording & Reporting
  • Scalable Extensions
Benefits to Your Business
  • Lower Costs
  • Work Anywhere
  • Fast Deployment
  • Improved Customer Experience
  • Full Support
Great Fit For
  • Distributed and hybrid teams
  • Growing SMEs that need quick rollout
  • Multi-branch operations

Service Overview

On-Premise PBX System

Full Control. Local Infrastructure. Enterprise Reliability.

For businesses that require complete control over their telephony infrastructure, SPOC offers robust On-Premise IP PBX solutions. Ideal for environments with specific security, compliance, or integration requirements, our systems deliver high-performance voice communication backed by local infrastructure.

Request a Quote

What is an On-Premise IP PBX?

An On-Premise IP PBX is a private telephone system installed at your business location, managing internal and external calls over your local network using VoIP technology. It offers advanced call handling features without depending on the cloud.

Key Features
  • Advanced Call Routing
  • Voicemail, Call Queues & Recording
  • Integration with Existing Systems
  • Multi-Device Support
  • SIP Trunking or PRI Compatibility
Why Choose On-Premise?
  • Full System Control
  • No Monthly Hosting Fees
  • Custom Security Policies
  • Local Failover Options
  • Tailored for High-Call Environments
Great Fit For
  • Contact centres with strict compliance
  • Sites with existing PRI/SIP hardware
  • Network-isolated environments

Service Overview

Voice Services

Crystal-Clear Communication. Built for Business.

SPOC delivers reliable, high-quality voice solutions that keep your business connected — across the office, across the country, or across the globe. Whether you’re upgrading your phone system, scaling your teams, or switching to VoIP, we offer a full suite of voice services to match your needs.

Request a Quote
Our Voice Solutions Include
  • Hosted PBX — Cloud-based telephony with powerful features and flexibility
  • On-Premise IP PBX — Local infrastructure with full control and customisation
  • VoIP Calling — Cost-effective internet-based calls with HD voice quality
  • SIP Trunking — Connect your existing PBX and reduce call costs
  • Softphone Applications — Mobile and desktop apps to take calls anywhere
  • Call Centre Voice Integration — Advanced voice routing for support and sales teams
Why Choose SPOC Voice Services?
  • Carrier-Grade Call Quality
  • Scalable Solutions
  • Custom Call Flows
  • Number Porting & New Allocations
  • 24/7 Monitoring & Support
Great Fit For
  • Companies migrating from legacy PBX
  • Multi-site businesses
  • Seasonal or fast-growing teams

Service Overview

Call Centre

Empower Your Team. Delight Your Customers.

SPOC provides powerful, scalable call centre solutions tailored for both inbound and outbound environments. Whether you’re handling support queries, sales campaigns or service bookings, our platform ensures clear communication, smart routing and full visibility — all backed by reliable infrastructure and expert support.

Request a Quote
Our Call Centre Solutions Include
  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Live Monitoring & Call Recording
  • Detailed Reporting & Analytics
  • CRM Integration (Zoho, HubSpot, Salesforce)
  • Remote Agent Support
Built for Any Team
  • Customer service centres
  • Sales and telemarketing
  • IT helpdesks
  • Booking and dispatch operations
  • Collections and outbound campaigns
Benefits
  • Scalable Infrastructure
  • Improved Customer Experience
  • Increased Agent Productivity
  • Centralised Management
  • Flexible Deployment
Great Fit For
  • Growing support & sales teams
  • Multi-channel contact centres
  • Remote/hybrid operations

Service Overview

Softphone Application

Business Calling — Anytime, Anywhere

Take your business communications mobile with SPOC softphone applications. Make and receive calls from desktops, laptops or smartphones — all through your business phone system.

Request a Quote

What is a Softphone?

A softphone is a software-based phone that runs on your device using an internet connection. It connects to your PBX system, enabling professional calling features without physical handsets.

Key Features
  • HD Voice Quality
  • Caller ID & Extension Dialling
  • Voicemail, Hold and Transfer
  • Mobile, Desktop & Web Access
  • Push Notifications
  • Secure Connectivity
Benefits
  • Mobility & Flexibility
  • Lower Hardware Costs
  • Quick Setup
  • Perfect for Hybrid Teams
Integrates Seamlessly With
  • Hosted PBX platforms
  • On-Premise PBX systems
  • Unified communications tools
  • CRM and helpdesk software
Great Fit For
  • Mobile field teams
  • Hybrid office workers
  • Contact centre agents
SPOCSA Managed Print Services
Konica Minolta • PaperCut • 3manager

Smarter Managed Print Services for Modern Workplaces

Right-sized devices, secure print management and real-time insights to cut costs, boost uptime and keep documents protected.

The Ecosystem

Managed Print Services

We combine Konica Minolta multifunction devices with PaperCut and 3manager software to deliver a fully managed, data-driven print environment.

Optimised Infrastructure

We assess and right-size your fleet to match real usage, so you pay only for what you need.

  • Fleet assessment & device mapping
  • Standardised models & drivers
  • Consolidation of underused printers
  • Ongoing optimisation as you grow

Security & Compliance

Protect documents and devices from unauthorised access and data leakage across your network.

  • Secure print release & auth
  • Follow-me & pull printing
  • Audit trails for compliance
  • Policy-based print rules

Cost Control & Visibility

Make informed decisions with accurate, real-time print analytics and predictive savings models.

  • Per-user & device reporting
  • Cost allocation & budgeting
  • Savings simulations & forecasting
  • Dashboards for IT & Finance
Tech Stack & Fit
Powered By Leaders

Our MPS Technology Stack

Best-of-breed hardware and software, seamlessly integrated and proactively managed by SPOC.

Konica Minolta MFPs

Reliable hardware forming the backbone of your print environment. High-quality output, advanced security, and seamless scan-to-cloud workflows.

PaperCut Print Management

Software that “just works” across mixed fleets. Track activity, enforce quotas, and enable secure “Find-Me” and BYOD mobile printing.

3manager Fleet Analytics

Cloud-based fleet monitoring. Track network printers, automate meter reads & supplies alerts, and visualize TCO with analytics dashboards.

SPOCSA Unified CTA

Communicate Clearly. Print Smarter.

From Managed Print Services to robust Hosted PBX systems — let’s build a unified solution tailored to your operational goals.

SPOCSA Footer