Privacy Policy – Spoc Managed Services
Effective Date: 6 Junie 2025
Spoc Managed Services (Pty) Ltd (“Spoc”, “we”, “our”, or “us”) respects your privacy
and is committed to protecting your personal information in accordance with the
Protection of Personal Information Act (POPIA) and other applicable data protection
laws.
This Privacy Policy describes how we collect, use, store, and share your personal
information when you use our website, services, portals, and other digital platforms.
- Scope of this Policy
This policy applies to:
• Visitors to our website
• Clients using our hosted PBX, connectivity, WiFi, and support services
• Individuals connecting via captive portals (e.g., public WiFi hotspots)
• Any person whose personal data we process in the course of providing ICT
solutions - Information We Collect
We may collect the following types of personal information:
•Contact Details: Name, email address, phone number, company name
•Technical Data: IP address, device information, browser type
• Usage Data: Website pages visited, form submissions, log files
•WiFi Portal Data: Usernames, phone numbers, device MAC addresses
• Service Data: Client account details, voice traffic logs, or support logs - How We Collect Information
We collect data when you:
• Fill in a contact form or support request
•Subscribe to our services
•Connect to a Spoc WiFi network via a captive portal
• Communicate with our team (email, phone, online)
• Use our website, mobile app, or cloud services - Purpose of Processing
Your personal information is processed to:
• Provide and maintain our services (e.g. PBX, connectivity, WiFi access)
• Respond to enquiries, requests, and support needs
•Monitor system performance and usage trends
•Authenticate users on captive portals or secure networks
• Send service-related notifications or updates
•Comply with legal and regulatory obligations
- Legal Basis for Processing
In accordance with POPIA, we process your information:
• With your consent (e.g., portal logins, marketing opt-ins)
• As necessary to perform a contract (e.g., service agreements)
• To comply with legal obligations
• Where there is a legitimate business interest (e.g., network monitoring) - Cookies and Tracking
Our website may use cookies and tracking technologies to improve your browsing
experience, remember preferences, and generate usage statistics. You can control
cookie preferences through your browser settings. - Data Sharing and Disclosure
We may share your data with:
• Trusted service providers (e.g., CRM systems, payment gateways)
• Technical partners (e.g., hosting, firewall, or SMS providers)
• Legal or regulatory authorities, when required by law
All third-party processors are contractually bound to protect your information. - Data Security
We implement appropriate security measures, including:
• Encrypted data storage and transmission
• Network firewalls and access controls
• Regular vulnerability scans and updates
- Retention of Personal Information
We retain your data only for as long as necessary to fulfil the original purpose or comply
with legal and tax requirements. WiFi login or voice logs may be retained for security
and audit purposes as per industry norms. - Your Rights Under POPIA
You have the right to:
• Request access to your personal information
• Correct or update your information
• Withdraw consent or object to processing
• Lodge a complaint with the Information Regulator of South Africa
Information Regulator Contact:
Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg - Marketing Communications
You will only receive marketing communications from us if you have opted in. You can
unsubscribe at any time using the link provided in the message or by contacting us
directly. - Third-Party Websites
Our website may link to other sites. We are not responsible for the privacy practices of
those sites. We recommend reviewing their privacy policies. - Policy Updates
We may update this policy periodically. Material changes will be announced on our
website or via email. - Contact Us
If you have any questions about this policy or wish to exercise your rights, contact us at:
info@spocsa.co.za - 086 111 2802
- Centuria Office Park
Block 16, 1 st floor
265 Von Willich Avenue Centurion
0157
