Terms & Conditions – Spoc Managed Services

1. Introduction
   This website is operated by Spoc Managed Services (Pty) Ltd and can be accessed
   at www.spocsa.co.za, including related mobile sites and applications (the “Website”).
   These Terms and Conditions (“Terms”) govern your use of the Website and our
   services, including product orders, subscriptions, and service engagements related to
   ICT solutions such as Cloud PBX, Connectivity, Surveillance, IT Support, and related
   offerings.
   By accessing and using our Website, you agree to these Terms. If you do not accept
   these Terms, please refrain from using the Website or related services.
2. Legal Compliance
   These Terms comply with the Consumer Protection Act (CPA) and the Protection of
   Personal Information Act (POPIA), and protect your rights as a consumer and user of
   our digital and physical services.
3. Registration and Use of the Website
   You may need to register to access certain features or place orders. When registering,
   you agree to:
   • Use accurate and current information;
   • Keep your login credentials confidential;
   • Notify us of any unauthorized access.
   You must be 18 years or older, or use the Website under the supervision of a guardian
   who consents to these Terms on your behalf.
4. Product Orders & Service Agreements
   Placing items in your cart or wishlist does not constitute a sale. A binding contract is
   formed only when Spoc Managed Services confirms and dispatches your order.
   We reserve the right to accept or decline orders based on:
   • Product/service availability;

• Verification of information and payment;
• Suspected misuse or resale behavior.

5. Payments
   We offer secure online payments through:
   • Debit/Credit Cards
   • Instant EFT
   • Direct Bank Transfers
   All transactions are encrypted. We may request additional verification for certain
   payment methods.
6. Delivery & Service Fulfillment
   Delivery timelines will be agreed upon during the ordering process. We aim to deliver all
   goods and services within 30 days unless otherwise communicated.
   Service installations and technical engagements are subject to on-site access,
   availability, and connectivity conditions.
7. Returns & Cancellations
   Returns and cancellations are subject to our Returns & Refund Policy which is
   incorporated into these Terms. Customised ICT services or configurations may not be
   eligible for returns unless they are defective or not as described.
8. Use of the Website
   You agree not to misuse the Website in any way, including:
   • Distributing offensive, unlawful, or harmful content;
   • Interfering with site functionality;
   • Copying, scraping, or modifying content without permission.
   We reserve the right to suspend or terminate your access for breach of these Terms.
9. Privacy & POPIA
   We respect your privacy. Personal information is collected and processed in line with
   POPIA and our Privacy Policy, which details:
   • The types of data collected;
   • Purpose of use;
   • Your rights to access, update, or delete your data;
   • Sharing with service providers and lawful authorities.
   By using our services, you consent to this processing.
10. Promotions, Vouchers, and Coupons
    Discounts, bundles, or promotional offers will carry specific terms and may have expiry
    dates. Spoc reserves the right to amend or cancel such promotions at any time.
11. Service Availability & Intellectual Property
    We aim for uninterrupted access but do not guarantee uptime. All content on the
    Website remains the intellectual property of Spoc Managed Services or its licensors.
    Unauthorized use is prohibited.
12. Limitation of Liability
    Spoc Managed Services is not liable for indirect, incidental, or consequential damages
    unless due to gross negligence. Use of our Website and services is at your own risk.
13. External Links
    We may link to third-party websites. These are not governed by our Terms, and we are
    not responsible for their content or data practices.
14. Jurisdiction & Legal Disputes
    These Terms are governed by South African law. Disputes may be referred to the
    Consumer Goods and Services Ombud or resolved in the relevant South African court.
15. Contact & Notices
    Legal notices may be sent to:
    Spoc Managed Services (Pty) Ltd
    info@spocsa.co.za
16. 086 111 2802
17. Centuria Office Park
    Block 16, 1 st floor
    265 Von Willich Avenue Centurion
    0157
    You accept that email correspondence (with read receipts) qualifies as written notice.